Proof in the outcomes.

VP / Senior Product Manager
Digital Banking & Payments

Led product across one of the world's largest digital banking and payments ecosystems. Drove the transformation from feature teams to product squads — and from product squads to platform thinking — across 10+ cross-functional teams.

• ✦Shifted teams from feature thinking to platform thinking across 10+ cross-functional squads — through context, coaching, and big-picture leadership
• ✦CSAT improved by 30+ points across digital banking and payments products
• ✦Call centre volumes reduced by 25% through self-service and intelligent digital journeys
• ✦Release cadence transformed from quarterly to just-in-time continuous delivery — 75% more customers choosing digital channels
• ✦1M+ customers impacted across payments, digital lending, and self-service platforms
• ✦Built the card tracking feature into a unified customer delivery experience platform — covering cards, statements, loan documents, chequebooks
• ✦Expanded payment retry into a bank-wide Payment Resilience Platform with intelligent retry, fallback, and recovery

Senior Product Manager
Financial Services & Fintech

Brought the same philosophy of big-picture product thinking to one of the world's most demanding financial environments. Focused on building the product capability and team culture that makes transformation possible — not just outcomes, but the thinking behind them.

• ✦Led product definition and delivery across complex BFSI products in a high-standards, high-velocity environment
• ✦Developed cross-functional team capability through context-first leadership and product coaching
• ✦Built expertise in enterprise-scale product and delivery practices that informed work at JPMorgan

Product & Delivery Leadership
across Financial Services

17 years in financial services spans multiple organisations across BFSI, fintech, and enterprise technology. The consistent thread across all of them: helping teams understand the bigger picture, and then watching them build better products.